In the olden days of 2020, SCLogic published an article that highlighted the many features and benefits of using address forwarding, a simple tool that was seemingly perfect for quarantine times. During those times, businesses were doing their best to adapt to uncertain conditions and turned to remote and hybrid work structures to maintain business continuity and employee safety. Our company saw those struggles and offered timely tools to help workforces with our Intra Address Forwarding Workflow. Almost two years later, the tools we recommended are no longer timely or temporary but instead are pillars of our modern work experience.

In 2022, our workforces are more mobile and agile than ever. We’ve made many discoveries in almost two years of implementing remote and hybrid work structures. Savvy employers have noted the increased employee satisfaction and continued productivity that working from home provides, with many opting to make hybrid and remote work permanent options for their workforce. It is more important than ever for those organizations to utilize robust tools that support this new work model. In particular, address forwarding ensures that employees have all the necessary items at their disposal wherever they may be working from.

A Brief Look Into the Workflow
The Intra Address Forwarding Workflow ensures that individuals receive mail and packages at the location of their choice, rather than having those items pile up in storage awaiting pick-up. After incoming carrier packages arrive and delivery counts are verified, mailroom employees can scan package barcodes into the Intra database to assign recipients. If the recipient has a forwarding address, an alert pops up, and a new label prints automatically. Automatic emails and/or text notifications ensure recipients are aware a package is coming.

Features like the self-service portal ensure that forwarding addresses and preferences are always up to date, as users have permission to input their information. The reporting dashboard allows a facility to monitor metrics such as total forwarding volume, total customers served, mail/packages forwarded per employee, and more.

It’s Even More Important Now. Here’s Why
One of the core ideas we had to wrestle with at the beginning of the pandemic was the idea of establishing what we then called “the new normal”. Businesses spent much of those early days redefining the way we work. Today, we are not in the space of new definition, but of establishment and perhaps expansion. It is clear now that the new normal has not just arrived but has become standardized.

Part of that new normal is permanent remote and hybrid workers, as the pandemic has taught us that work from home is not just an option but can be the best option for businesses and workers alike. With expanding demand for permanent hybrid or remote work, there is no excuse for companies not to utilize an address forwarding tool, which ensures that all workers receive essential items and mail regardless of their location. A business with hybrid or remote workers that is not integrating address forwarding is stuck in the past – a path that only leads to crippling the mobility and thus the productivity of its workforce. Key workflow features like our client self-service portal, real-time updates, and advanced alerts aren’t just tools for efficiency, but they are, in fact, critical touchpoints for employee connections. Use your tools to help you move into the new way we work. Don’t get left behind.

If you are interested in implementing an address forwarding workflow or want a full breakdown of features, complementary workflows, and integrations, email us at [email protected].