Intra – you know it, you love it, and you can’t live without it (alright, we may be a little biased), but what if you’re not even utilizing all the features Intra has to offer? Some of our clients come to SCLogic to solve a few specific pain points that are hindering the success of their department or business. However, we often find a myriad of features that they aren’t even aware of, many of which can expedite daily workflows, streamline communication, and maximize revenue. Today, our team is focused on our current customers, showcasing how a few of our current features, specifically interoffice and external ship request forms, can significantly benefit your team.

The Ins and Outs of Our Interoffice Request Workflow

As a current customer, using Intra to simplify your package tracking needs is a great start. But why not streamline other time-consuming workflows within the same software? Our Interoffice Request Workflow is under our Mail & Parcel Workgroup for Enterprise customers and Student & Faculty Mail Workgroup for EDU customers. Through our interoffice request forms, your team can streamline and prioritize web requests, dispatch service workers, confirm request completions, measure productivity, and more. So often, mail center managers struggle with maintaining oversight of interoffice requests, leaving employees frustrated, work incomplete, and time and money lost. If you’re currently using a separate point solution for interoffice requests, consider switching to Intra for a comprehensive platform solution that solves multiple pain points through a single interface. 

Now that you have an overview of our Interoffice Request Workflow, let’s get into specifics. As a mail center or facilities manager, we know you need straightforward, user-friendly, and manageable solutions without sacrificing quality. Our Interoffice Request Workflow helps monitor and complete internal needs and ensure all SLAs are being met. Below are just a few ways that your team can utilize this workflow: 

• Build interoffice request forms around your configuration and SLA requirements
• Weave in approval and billing, configure assignment routines, set SLA triggers
• Connect and share data with outbound shipping applications using our IntraKit API 
• Provide users with customized access to items, service requests, reports, searches, and more using Intra’s web portal
• Built-in automation tools to compel conditional performance triggers and apply cascading logic to request forms 
• Put mobile proof-of-completion with Intra’s core logistics capabilities
• Centralize all interoffice requests across your locations into a single, searchable database
• Measure route volumes, pick up times, forecasting, time from request to completion, and quarterly volume comparisons

Optimize Your Mailroom Through External Ship Request Forms

Just like our Interoffice Request Workflow, our External Ship Request Workflow is also included within our Mail & Parcel and Student & Faculty Mail Workgroups. For mailroom managers, navigating the complexities of a large-scale mailroom can be intimidating, and if you don’t have optimized workflows in place, inefficiencies will begin to add up. In short, our External Ship Request workflow allows employees or faculty members (for our EDU customers) to easily request package pick-ups through a simple form, prompting a swift response from mailroom employees to ship out customer packages in a desired timeframe. If you currently use 2Ship, Intra integrates perfectly with this; if not, you can create custom fields for your request form layout.  

This may seem pretty straightforward, but for a mail center that hasn’t caught up with current technology, implementing additional workflows such as this can make a significant difference in your team’s time management, interdepartmental relationships, storage needs, and overall efficiency. Don’t believe us? Here are just a few examples of how the addition of our External Ship Request Workflow can benefit you:

• Monitor departmental and companywide KPIs on pick-up and outbound shipping response times 
• Share data with external shipping partners, and monitor SLAs to ensure minimum SLA requirements are being met amongst all partners 
• Configure customized request fields to streamline pick-up times by mailroom employees 
• Request proof-of-pick-up, tracking, and outbound shipping by mailroom employees through signature 
• Optimize mailroom storage and space management by minimizing the level of packages within your mailroom at a given time 
• Report and forecast employee and faculty mailroom needs and trends through Intra’s configurable Analytics Dashboard 

The Modern Facility: How Do These Workflows Benefit Our Enterprise Customers?

If you’re contemplating adding these additional workflows to your current usage of Intra as an Enterprise customer, there is no better time than now. As we begin 2022, there are also many changes to the office that you should be prepared for. While the hybrid workforce is here to stay, continuing a fully remote force is unlikely, and if your facility is back in-office, maximizing efficiencies will set you up for success this year. For many employees, changes in protocol may have them feeling unsure of where and how to submit requests or ship packages, and implementing these workflows alleviates that confusion entirely. Additionally, with the growth of contemporary company culture and the influx of Gen-Z employees in many industries, technology advancement and resources within their facility are not a benefit, they are expected. Implementing these workflows through Intra sets your team apart when it comes to facility efficiency but also provides the opportunity for your employees to expedite many of the tasks they dread daily, improving morale while fostering growth for your mailroom and facility as a whole.

Get Educated: How Do These Workflows Benefit Our EDU Customers?

For our EDU customers, these workflows are just as important to the success of your team. With the past two years being a whirlwind in the higher education sector due to the pandemic, finding ways to promote efficiency on campus is more important than ever. Unfortunately, many universities took a significant financial hit, and as a result, had to pivot and allocate finances toward virtual resources and safety precautions for a return to campus. For mailroom managers, this may have prevented you from getting the updates you’ve wanted for years. While there is still uncertainty surrounding the pandemic, many universities have or are currently returning to in-person learning, and the influx of student and faculty mail after this much time away can be a shock to university mailroom managers. By implementing workflows such as our Interoffice Request and External Ship Request Workflows, managers can be as proactive as possible in maintaining a high-functioning, safe, and technologically optimized campus so students and faculty can focus on returning to life as normal. 

It’s Time to Implement New Workflows with SCLogic

First things first, as a current customer of SCLogic, we want to thank you for using Intra! Whether you’ve been with us for the past twenty years or just decided to take the leap a few months ago, we’re so glad you chose to work with us. In return, we make it our mission to continuously improve our offerings, catering our workflows to every one of our clients’ unique needs. Whether you’re a large-scale enterprise facility or a state university campus, we’re ready to help you grow. If you’re ready to see all that Intra can do for you, email [email protected] and let’s get to work!