SCLogic Package Tracking Software Technical Support
"Customer Service, it's a wonderful thing. You know, I have heard from SCLogic and seen you more in our one-year partnership than I did our [Major Mail Machine Manufacturer] representative in the previous six years with them on any of their products (mail sorter, inbound package and outbound mail). It is greatly appreciated." — Senior Mail Specialist, Fortune 500 Company
At SCLogic, our mission is simple. First, to provide the necessary knowledge enabling each customer to take full advantage of the hardware and software products we provide. Second, to offer the best in customer service. We respond quickly to customer inquiries and problems, providing diagnostic and resolution tools. Customers with support contracts can expect:
Software & Technical Support
- Live technical support between 8:00 AM and 8:00 PM EST (888.700.7027 ext. 240)
- Guaranteed response and solution times proportional to problem severity
- Access to SCLIntra™ software development staff
- Discounted on-site technical support visits
WebEx Online Support
WebEx is an Internet conferencing service used by SCLogic to provide technical support and training to customers. While speaking on the telephone, customers and SCLogic "meet" at an SCLogic WebEx website. Here, users can either view a live demonstration by us or allow SCLogic to take control of the SCLIntra™ application remotely, enabling us to troubleshoot and answer questions using real data.
Depot Express Hot Spare Program
Depot Express Hot Spare Service is a combination of an extended manufacturer's warranty and a guaranteed loaner program. Traditionally, equipment has only a one-year warranty from the manufacturer. With our program, the warranty lasts "forever" as long as enrollment is kept current and the product is supported by the manufacturer. In addition, SCLogic allocates Hot Spare stock for your use, while your unit is being serviced. We can ship you a certified loaner unit, preloaded and ready for use, the next day.
Your original unit will be repaired and returned to you within three weeks. We look for you to return our loaner within one week of receiving your repaired unit. You will always receive your original unit back (as long as it was repairable).